 班級人數(shù)--熱線:4008699035 手機(jī):15921673576( 微信同號) |
| 增加互動環(huán)節(jié)，
保障培訓(xùn)效果，堅(jiān)持小班授課，每個班級的人數(shù)限3到5人，超過限定人數(shù),安排到下一期進(jìn)行學(xué)習(xí)。 |
| 授課地點(diǎn)及時間 |
上課地點(diǎn)：【上海】：同濟(jì)大學(xué)(滬西)/新城金郡商務(wù)樓(11號線白銀路站) 【深圳分部】：電影大廈(地鐵一號線大劇院站)/深圳大學(xué)成教院 【北京分部】：北京中山學(xué)院/福鑫大樓 【南京分部】：金港大廈(和燕路) 【武漢分部】：佳源大廈（高新二路） 【成都分部】：領(lǐng)館區(qū)1號（中和大道） 【廣州分部】：廣糧大廈 【西安分部】：協(xié)同大廈 【沈陽分部】：沈陽理工大學(xué)/六宅臻品 【鄭州分部】：鄭州大學(xué)/錦華大廈 【石家莊分部】：河北科技大學(xué)/瑞景大廈
開班時間(連續(xù)班/晚班/周末班）：2020年3月16日 |
| 課時 |
◆資深工程師授課
☆注重質(zhì)量
☆邊講邊練
☆若學(xué)員成績達(dá)到合格及以上水平，將獲得免費(fèi)推薦工作的機(jī)會
★查看實(shí)驗(yàn)設(shè)備詳情，請點(diǎn)擊此處★ |
| 質(zhì)量以及保障 |
☆
1、如有部分內(nèi)容理解不透或消化不好，可免費(fèi)在以后培訓(xùn)班中重聽；
☆ 2、在課程結(jié)束之后,授課老師會留給學(xué)員手機(jī)和E-mail,免費(fèi)提供半年的課程技術(shù)支持，以便保證培訓(xùn)后的繼續(xù)消化；
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☆4、合格學(xué)員免費(fèi)頒發(fā)相關(guān)工程師等資格證書，提升您的職業(yè)資質(zhì)。 |
☆課程大綱☆ |
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Module 1: Understanding Ourselves and Others
What makes us behave the way we do?
How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
Feedback: how do others see and relate to us?
Module 2: Communication
How do we communicate with others?
What are the advantages / disadvantages of the various communications media?
What do we mean by Effective Communication and how do we achieve it?
Our respective thinking and learning styles and how they can be applied to our day-to-day work
Module 3: Emotional Intelligence
Emotions and their consequences
The importance of understanding our “EQ” (as opposed to the more-standard IQ)
The five stages of Goleman’s Emotional Intelligence model:
Self-Awareness
Self-Management
Motivation
Empathy
Social Skills
Module 4: Delegation
What is Delegation?
The Stages of Delegation
Module 5: Transactional Analysis
Why do we act / react in a certain way to colleagues and customers?
How can we build rapport with colleagues and customers?
What are the benefits of “True Rapport” in our inter-personal relationships?
Module 6: Stakeholder Management
Satisfying Stakeholders
Stakeholder Analysis: internal and external stakeholders
Module 7: Dealing with Change
The 9 key change principles
The emotional reactions to change
Resistance to change – and the benefits of resistance
Module 8: Handling Conflict
What causes conflict?
The Phases of Conflict Handling
Understanding the Conflict
Understanding your / the other person’s position in the conflict
Resolving the Conflict
Kilmann’s Five Conflict-Handling Modes – and how to apply them
Bridging the Gap
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